IntoPaid processes inquiry emails that you intentionally forward or send to your inbound address. We store message content, customer contact details you capture, notes, and payment metadata to provide the service.
You (the merchant) are the controller of your customers’ data. We act as a processor for content you send us. We do not sell personal data. We do not train AI models on your inbound email. AI Ticket Assist only runs when you enable it in Settings, uses a third-party model provider to generate suggestions you must confirm, and is subject to that provider’s terms.
Data is retained while your account is active. Deleting your account removes tenant data (leads, messages, notes) from our primary database. Payment processors (Stripe) and email providers (Postmark) process data under their own terms.
Contact the account owner listed on your IntoPaid workspace for access or deletion requests related to order tickets you manage.