Custom shop email for custom-order tickets
On Grow, tickets send and receive from your shop address — like [email protected] — instead of an IntoPaid mailbox. Customers write you; you quote from the same address, with your name, logo, and colors on the message.
Shops that want quotes to look like they came from the studio · Early access · No spam
Sound familiar?
- Quotes go out from an address customers don’t recognize
- The site says orders@ but replies come from somewhere else
- Forwarded threads and invoices never look like the studio
What IntoPaid does
- Send and receive from [email protected]
- Quotes, invoices, reminders, and win-backs use your shop name, logo, and colors
- Customers write the address already on your site
- Included on Grow
Your address, your tickets
Point [email protected] at IntoPaid and verify it. Inquiries land as tickets. Replies, invoices, reminders, and win-backs send From that address — we don’t host your DNS.
- Customers email the address they already know
- You reply from the same shop address
- Quote, invoice, and pickup stay on the ticket
Looks like you, too
Shop name, logo, and colors go on the email — so the quote does not look like it came from a generic mailbox. Basic still sends Shopify invoices from the ticket; Grow puts your brand on the From line.
Customers write the address already on your site
Point [email protected] at IntoPaid. Inquiries land as tickets. Replies and invoices go back out from the same shop address.
They email you
Same address as your contact page. No IntoPaid mailbox for the customer to wonder about.
You quote from it
Invoice · ready to pay
Your shop
Website · Instagram
Shop name, logo, and colors on the message. Customers reply to the same address they wrote.
FAQ
Questions about this workflow
What is a custom shop email on IntoPaid?
On Grow, tickets send and receive from your shop address — like [email protected] — instead of an IntoPaid mailbox. Quotes, invoices, reminders, and win-backs also go out with your shop name, logo, and colors.
Is custom shop email on Basic or Grow?
Custom shop email is included on Grow ($79/month). Basic ($29/month) still does conversation → ticket → quote → Shopify checkout. Grow lets you send and receive from your own domain.
Do customers have to email [email protected]?
They can, and many already do — that’s the address on your site. You can also keep forwarding Gmail or Outlook threads. Either way the ask becomes a ticket.
Do you host my DNS or my mailbox?
No. Point your shop address at IntoPaid, then verify sending. You keep your domain host. We don’t host your DNS.
Will quotes look branded too?
Yes. Shop name, logo, and colors go on quotes, invoices, reminders, and win-backs — so the message looks like it came from the studio, not a generic template.
Can I still forward emails I already received?
Yes. Forwarding is the Basic intake. Custom shop email is the Grow layer on top: customers write your address, and you reply from it.
Does this replace my shop Gmail?
No. Use Gmail however you like. Custom shop email is for the custom-order ticket — the quote, the invoice, and the follow-up — so that thread looks like your shop.
Ready to try custom shop email?
Drop your email for early access. Forward the ask — get paid, scheduled, locked in.
Free until your first 5 paid orders · No spam