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HelpIf something’s wrong

Ticket didn't arrive

Expecting a ticket in your Ticket Inbox but nothing showed up? Walk through the channel you used below.

IntoPaidCheck the inbound address

Demo
[email protected]Copy this exactly
  1. Forward or CC — not a reply that drops the inbound address
  2. Tag @intopaid in the DM, not a comment
  3. Website form: current embed snippet
Most missing email tickets are a typo, or the inbound address never made it onto the forward.

Email

  1. Confirm your inbound address. Copy it from Settings → Email intake. A single typo means the message goes nowhere. See Inbound address for details.
  2. Make sure the inbound address is in the To, CC, or BCC field. A reply that never includes your inbound address won't create a ticket. If you're forwarding from your regular inbox, see Forward an email.
  3. Wait a minute, then refresh. Open the inbox with the Unread filter selected and refresh the page.
  4. Check your aliases. Extra aliases only work after they've been saved on the Email intake settings page.

Ticket appeared but the customer is wrong

Forwarded messages sometimes lose the original sender's address. If the ticket shows the wrong customer, open the ticket and edit the customer email directly.

Instagram

A ticket is only created when someone tags @intopaid inside a DM — not in a comment, and not every DM. If you're not seeing tickets from Instagram:

Website inquiry form

If submissions from your website form aren't creating tickets, confirm that the embed on your site uses the current snippet. Regenerating your form token invalidates any older embeds, so you'd need to paste the new snippet into your site. See Website inquiry form.

Still stuck?

Email [email protected] and we'll help you track it down.

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