Connect Instagram

Customers already message your shop on Instagram. Connect a Professional account, then tag @intopaid in your reply when you’re ready to quote — not on every DM.

This page is how to connect. The tagging workflow is Instagram tickets.

What you need

An Instagram Professional account (Business or Creator). A personal account can’t connect.

If you’re still on a personal account, switch it in the Instagram app, then come back here.

Connect

Open Settings → Social.
Click Connect with Instagram.
Sign in with the shop’s Professional account and allow message access.
You’ll land back on Social. Connected, plus your avatar and username, means it worked.

You can Disconnect from the same panel if you need to switch accounts or start over.

How tickets open

Connecting does not import every DM. Customers keep messaging you as usual. Nothing lands in IntoPaid until you reply and include @intopaid. Later messages on that same thread can continue on the ticket.

Full walkthrough: Instagram tickets.

Without connecting, you can still paste a conversation into Create a ticket.

If it doesn’t look right

Username missing after connect — Disconnect, then connect again.
DMs never become tickets — confirm you tagged @intopaid in the DM (not a comment). See Ticket didn’t arrive.
Ticket exists but you can’t DM from it — Instagram can’t reply.

Still stuck? Email [email protected].

Other channels

Messenger, WhatsApp, and a chat widget show as Coming soon on Social. They aren’t live. Instagram is the social channel that works today.

Where to go next

Instagram tickets — tag @intopaid and reply from the ticket
Your first ticket — inquiry through paid pickup
Connect Shopify — required before you can invoice

Instagram inbox