Plans and billing

Open Settings → Billing (or Billing) to view your plan, change it, or manage payment details. Teammates can see this page; only the account owner can edit billing.

Plans at a glance

Annual billing saves roughly 20% on the monthly base. Overage rates stay the same. See the full breakdown on the Pricing page.

Trials

Basic and Grow include a 14-day trial, no card. You can also start on Starter for free, forever, for up to 5 paid orders a month. If nothing inbound has arrived by day 14 of a paid-plan trial, we add one extra week, once.

When the trial ends without a plan, the inbox pauses until you pick Starter or a paid plan. Tickets stay on file.

Full detail: The Grow trial.

Grow includes two users. Invite teammates from Settings → Users. Only the account owner can change billing.

Invite another shop from Referrals. When they start paying, you earn a free month. See Refer a shop. Unused credits show here as a free month on your next invoice.

Receipts and payment method

Head to Settings → Billing → Receipts to see every subscription charge. From the same page you can open the billing portal to update your card or download official invoice copies.

Pause, resume, or cancel

All three options live on Settings → Billing. They apply once you have a paid subscription.

• Pause — puts your subscription on hold. You can resume any time from the same page.
• Cancel — you keep full access until the end of the period you already paid for. While cancellation is scheduled, you'll see a Keep my plan option on Settings → Billing (and on Settings → Account) if you change your mind.
• After cancellation — your tickets stay on file for 90 days, so nothing disappears overnight.

Need something different?

If none of the standard plans fit — volume pricing, a nonprofit rate, or anything else — email [email protected].