What is IntoPaid?

IntoPaid is a custom-order layer that sits in front of Shopify. It's built for shops that quote work from email and Instagram — florists, farms, bakers, makers — where the sale starts with a messy ask, not an Add to Cart button.

You turn an inquiry into a ticket, build a quote from your Shopify catalog, send an invoice, get paid through Shopify checkout, and lock a pickup date. All on one screen, under your brand.

The loop

1. An inquiry arrives. A customer emails, DMs on Instagram, fills out your website form, or you create a ticket yourself.
2. You open a ticket. Add the customer, read the ask, take notes.
3. You quote from your catalog. Search your live Shopify products and variants, add line items, and send an invoice email.
4. The customer pays on Shopify. They click the link, check out on your Shopify store. IntoPaid marks the ticket paid.
5. You schedule pickup. Set a date, time, and notes on the ticket. It appears on your calendar.

That's the whole product. Your first ticket walks through it end to end.

What IntoPaid is not

• Not a Shopify replacement. Shopify still does Product → Cart → Checkout. IntoPaid does not process the card. Customers never need an IntoPaid account.
• Not ads software. No pixels, no campaign manager, no audience targeting.
• Not a full inbox sync. You choose which conversations become tickets. Everything else stays in your regular inbox.

Connecting Shopify

You need to connect your Shopify store before you can send an invoice. Go to Settings → Integrations and approve the app on the shop.

Once connected, IntoPaid pulls your products, variants, and prices — no separate price list to maintain. You also get:

• Product search when building a quote
• Optional Shopify customer attach on a ticket
• Synced views for Customers, Orders, Products, and Payments

How work gets in

You have four ways to create a ticket. Use whichever fits the conversation.

• Email — Forward or CC the customer's message to your IntoPaid inbound address (Settings → Email intake). Works with Gmail, Outlook, Yahoo, anything. If the From header is missing, set the customer email on the ticket. Basic includes 1 extra alias on IntoPaid's domain; Grow includes 2. See Forward an email.
• Instagram — Connect a Professional account in Settings → Social. When you're ready to quote a DM, tag @intopaid in your reply. Not every DM — only the ones you want to track. See Instagram tickets.
• Website form — Grab the embed HTML from Settings → Website form. Submissions land as tickets in the same inbox. See Website inquiry form.
• Manual — Create a ticket in the app.

On Grow you can also send and receive from your own shop address (like [email protected]) once the address is confirmed.

Messenger, WhatsApp, and a chat widget are not available today.

Tickets

Your Ticket Inbox is the daily workspace. Tickets show unread status, tags (quoted, paid, scheduled), idle unpaid quotes, and support search, archive, and trash (trashed tickets hard-delete after roughly 30 days).

Each ticket page holds everything in one place:

• Thread — the customer conversation. Reply by email (with your brand signature) or Instagram DM when the thread has an IG connection.
• Customer — name, email, linked Shopify customer.
• Quote — Shopify line items, invoice link, payment status.
• Pickup — date, time, notes.
• Internal notes — visible to you only; never emailed.

Tickets stay editable. If the order changes before payment, send a revised invoice. If they already paid, adjust the order in Shopify and note the ticket.

Quotes and invoices

Add products from your Shopify catalog, then send an invoice email. The customer clicks through to your Shopify checkout and pays there. When payment clears, the ticket updates automatically.

You can send payment reminders once a payment link exists. See Quotes and invoices.

Pickup and calendar

Set a pickup date, time, and notes on any ticket. The ticket gets a scheduled tag and appears on your Calendar in month or list view. You can turn on automatic pickup reminders separately from payment reminders. See Pickup and calendar.

Brand and customer emails

Everything the customer sees — acknowledgments, replies, invoices, reminders — goes out under your name.

• Your brand (Settings → Your brand): display name, logo (under 1.5 MB), colors, website, social links, reply signature, and AI tone.
• Customer email templates (Settings → Customer emails): ticket acknowledgment, general reply, invoice/quote, revised quote, payment reminder, pickup reminder.

See Logo, colors, and signature and Customer emails.

AI Ticket Assist

Assist is opt-in. It can summarize a thread, draft a reply, or pull out customer, product, and pickup details. Nothing is applied or sent until you approve it.

Each "AI ticket" equals one Assist run. Basic includes 50 per month; Grow includes 200 per month. IntoPaid does not train models on your inbound mail.

See AI Ticket Assist and check your usage at Settings → Usage.

Win-back (Grow)

The Win-back hub helps you follow up on revenue that's slipping away.

What's live today: idle unpaid quotes — tickets with an open invoice and a quiet thread. You can start a short follow-up sequence tied to that specific ticket, set send time and timezone, and track opens and clicks. It's a targeted nudge, not a blast to your whole list.

Basic plans can preview the hub, but sending is locked to Grow.

Other win-back types (past customers, anniversaries, referrals) are on the roadmap but do not send today.

See Win-back overview and Win-back sequences.

Plans

Annual billing saves roughly two months versus month-to-month. When seats are open, Basic is free until your first 5 paid orders.

Full details: Plans and billing or Pricing.

Where to go next

Getting started

• Your first ticket — the loop in practice
• Connect Shopify — required before you can invoice
• Connect Instagram — Professional account, then tag @intopaid
• Forward an email — fastest way to create a ticket

Features

• Ticket Inbox
• Work a ticket
• Quotes and invoices
• Pickup and calendar
• AI Ticket Assist
• Win-back overview

Setup

• Inbound address
• Custom shop email (Grow)
• Instagram tickets
• Website inquiry form
• Logo, colors, and signature
• Customer emails

Troubleshooting

• Ticket didn't arrive
• Can't reply on Instagram
• Shopify disconnected

Account

• Login and account
• Plans and billing

Questions? Email [email protected].