Website inquiry form

Not every customer will find you through email or Instagram. The website inquiry form widget lets you add a custom-order request form directly to your shop's website. When someone fills it out, a ticket appears in your Ticket Inbox — right next to everything else. Customers don't need an IntoPaid account to submit.

Open the editor

Head to Settings → Website form. You'll see the form editor with a live preview on the right. The preview shows exactly what your customers will see, but submitting is disabled — you'll notice a note that reads "Preview only — submit is disabled here."

Customize the form

Content

You can change three pieces of text:

• Title — defaults to "Request a custom order."
• Intro — a short line below the title to set expectations.
• Submit button — defaults to "Send inquiry."

Fields

The form supports five fields: name, email, phone, subject, and message. Email and message are always on and required. You can toggle the other three (name, phone, subject) depending on what you need from customers.

Style

The editor includes options for colors, border, corner radius, and max width so you can match the form to your shop's branding. Adjust these until the preview looks right alongside the rest of your site.

Embed the form on your site

Once you're happy with the preview:

1. Copy the embed HTML from the editor.
2. Paste it into your website wherever you want the form to appear.

That's it. Submissions will create tickets in your Ticket Inbox, the same place you manage inquiries from email and Instagram. From there you can work each ticket through your normal flow.

Regenerate the form token

If you ever need to rotate the form's public token — for security or any other reason — you can regenerate it from the editor. Be aware that regenerating invalidates the old embed URL. After you regenerate:

1. Save the widget.
2. Copy the new embed HTML.
3. Update your website with the new code.

Until you replace the old snippet, the form on your site will stop working.

Another way to reach the editor

You can also open the form editor from Create a ticket. Pick the website form option and you'll land in the same editor described above.

What happens next

Every form submission becomes a ticket. If you're just getting started, Your first ticket walks you through what to expect. For the full picture of how tickets move through your workflow, see Work a ticket.