Ticket inbox

The Ticket Inbox is your queue. Every forwarded email, Instagram tag, form submission, and manually created ticket lands here. Open any row to work the ticket.

Filter tabs

Tabs across the top of the inbox let you slice the list:

Tags like quoted, paid, and scheduled can be applied by you or automatically as a job moves through your workflow.

Looking for unpaid quotes that have gone quiet? Those are surfaced on individual tickets and through the Win-back hub, not as a separate inbox tab.

Search

The search box at the top filters the visible list by name, email, or other ticket details. If nothing matches you'll see: No tickets match "query".

Bulk and row actions

Select one or more tickets to act on them in bulk:

• Mark read / unread
• Apply or remove tags — quoted, paid, scheduled
• Archive / unarchive
• Trash — moves tickets to the Trash tab
• Restore from trash — brings trashed tickets back
• Delete forever — permanently removes tickets

Trashed tickets are recoverable until IntoPaid hard-deletes them. An opportunistic purge removes trash older than about 30 days, so don't rely on it as long-term storage.

Empty inbox

If you just signed up or have cleared everything out, the inbox shows:

Ticket Inbox is empty. Create a ticket or forward mail to the inbound address shown.

From there you can create a ticket or forward an email to get started. For a full walkthrough, see Your first ticket.