Login and account settings

Your login credentials, business name, and subscription status all live in Settings → Account.

Your login email is the address you use to sign in and where password-reset links and system notices are delivered. To change it, open Settings → Account and select the option to update your email. You'll need to confirm your current password before the change takes effect.

This email is not the same as your inbound address (used for email intake) or your custom shop email (used for branded customer replies). Changing your login email does not affect either of those.

Password

Passwords must be at least 8 characters.

If you signed up with Google and have not set a password yet, use Set on the password row. You'll need a password before you can disconnect Google.

If you can't sign in, head to the forgot-password page to send a reset link to your login email. The link expires after a short window — if it lapses, request another from the same page.

Google

Connect Google from Settings → Account to sign in with that Google account on the login page. The Google email does not have to match your login email.

Disconnect only works if a password is already set, so you still have a way in.

Business name

Your business name must be at least 2 characters. It appears throughout the app for your own reference. The name your customers see on invoices and outgoing emails is controlled separately under Settings → Your brand — see Logo, colors, and signature for details.

You can update the business name anytime in Settings → Account.

Signing up

IntoPaid is invite-only. Join the waitlist and we’ll email you when a seat is open. If you already have an invite, use the signup link we sent.

You don't need a Shopify store to create an account, but you will need to connect Shopify before you can send your first invoice.

Subscription, billing, and usage

A snapshot of your current plan appears on the Account page. From there you can:

Users — invite teammates from Settings → Users. Only the account owner can invite, remove people, or buy extra seats.
Billing — everyone on the shop can open Settings → Billing. Only the account owner can change the plan, payment method, or seats.
View usage — see how many tickets and messages you've used in the current period.

If you are still on the no-card trial, see The Grow trial for the 14-day clock, the quiet-week extension, and what happens when it ends.

For a full breakdown of paid plans, see Plans and billing.

Canceling your subscription

You can cancel your subscription from Settings → Account. Here's what happens:

You keep access to your inbox for the rest of the current billing period.
After the period ends, your tickets stay on file for 90 days.
If you change your mind before the period ends, the button switches to Keep my plan and your subscription continues as normal.

During the cancellation flow you may be offered the option to pause instead of cancel. Pausing keeps your data intact at a reduced cost — details are in Plans and billing.

Where to go next

The Grow trial — 14 days on Grow, no card, and the quiet week
Plans and billing — change, pause, or cancel your plan
Your brand — set a display name, logo, colors, and signature
Connect Shopify — link your store before sending invoices