If something’s wrong
Ticket didn’t arrive, Instagram can’t reply, or Shopify needs a reconnect.
- Ticket didn't arriveTroubleshoot missing tickets from email, Instagram, or your website inquiry form.
- Can't reply to a ticket through InstagramIntoPaid can only reply through Instagram when the ticket came from tagging @intopaid inside a DM thread — here's how to fix it.
- Shopify disconnectedHow to reconnect your Shopify store when IntoPaid shows it as disconnected and blocks quoting or invoicing.